With over a decade of experience leading complex, high-impact IT and operations programs across industries, I bring a proven track record of delivering strategic results through innovative project execution, team leadership, and continuous process improvement.

In my current role at Unitedicons, I lead multiple complex initiatives while mentoring a team of project management professionals. My focus is on driving operational excellence by embedding controls and processes that ensure consistent performance, sustainable ROI, and exceptional employee and customer experiences. By aligning KPIs with business goals, I’ve helped transform project execution into a value-driven function.

At Amazon’s Fulfillment Technology and Robotics (FTR) division, I have led projects that enhanced labor deployment, performance, and retention. Managing fulfillment's largest variable cost—labor—I introduced data-driven planning and predictive risk analysis models that significantly improved staffing efficiency and reduced operational risk. These efforts directly supported Amazon’s broader goals of scalability and agility within their supply chain network.

Previously at IBM Canada, I delivered client-focused technology solutions for major institutions including the Alberta provincial government, Bell Canada, and TD Bank. Each engagement required a careful balance of technical expertise, stakeholder management, and agile delivery against strict success criteria—skills I’ve continually refined through both hands-on experience and ongoing professional development.

I would welcome the opportunity to further discuss how my background aligns with your team’s goals and contribute to your continued success.